Technical Support Engineer (Level 1, Russian, English)

Quick response to customer requests in online chats. Providing advice on functionality, technical issues, financial aspects, and other areas.

Stress resistance: the ability to work effectively and make decisions in stressful situations. Customer focus: emphasis on meeting customer needs...

Respond to incoming requests and messages in a timely manner. Identify issues and provide appropriate solutions to the clients.

Strong written and verbal communication skills. Excellent English language skills, C1 or above. Passionate about helping others.

Изучить проекты (=наши игры) вдоль и поперёк (а еще наискосок и с изнанки). Письменно отвечать на вопросы игроков через систему...

Обладаешь игровым опытом (будь то MMO, MOBA, сингловые RPG-тайтлы или казуальные игры). Проявляешь эмпатию, стремишься помогать людям и доказываешь...

Provide on-site customer support (setting up custom domains and landing pages). Manage tickets coming from our clients and SL...

Experience in a similar position of 2 years or more. Conversational English at Upper-intermediate level and above (you will...

Performing content management tasks in various CMS systems. Communicating with foreign customers by phone and in messengers. Assisting sales team...

A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations.

Handling technical inquiries from support and other departments within the organization. Documenting standard operations and procedures for processing requests.

Proficiency in SQL. Strong command of the Linux shell. Log analysis. Understanding of how web and network applications work technically.