Technical Account Manager

Уровень дохода не указан

Опыт работы: 1–3 года

Полная занятость

График: 5/2

Рабочие часы: 8

Формат работы: удалённо

Напишите телефон, чтобы работодатель мог связаться с вами

Чтобы подтвердить, что вы не робот, введите текст с картинки:
captcha

Overview:

We continue to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

  • L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants.
  • Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
  • Product Setup: Help merchants setup and adjust our solutions to their specific needs.
  • Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
  • Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.

Requirements:

  • Presentation skills - confident leading calls, demonstrations, and presentations.
  • Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
  • Proficient with Postman (or similar) and browser devtools.
  • English Proficiency – Upper Intermediate or higher.
  • Russian Proficiency – Native-level.
  • Hands-on experience with payment systems/providers.
  • Prior experience in technical support or a similar role.
  • Programming experience with any language.
  • General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
  • Familiarity with ELK stack or similar logging/monitoring tools.
  • Ability to work effectively across departments.
  • Proactive mindset with a commitment to delivering results.

What we offer:

  • Full-time remote work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private Insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 Day Off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

Ключевые навыки

  • Technical Support
  • Английский — B2 — Средне-продвинутый
  • Русский — C2 — В совершенстве

Задайте вопрос работодателю

Он получит его с откликом на вакансию

Вакансия опубликована 30 января 2025 в Тбилиси

Похожие вакансии