- Development of P2P Lending platform; - Insuring project software development; - Preparation of business development plan; - Managing everyday operations; - Work planning, allocation and assessment; - Planning and implementing marketing activities; - Control/Management of financial operations; - Project team management; - Planning and implementing new projects; - Regular reporting to the directors;

- Creating department from the scratch; - Creating 3 sub-departments; - Recruiting staff; - Handling newcomer's trainings; - Identifying and conducting staff trainings and insuring development; - Developing and implementing customer service procedures, policies and standards; - Creating and developing training material for different scenarios; - Planning, prioritizing and delegating work tasks to ensure proper functioning of the department; - Directing the daily operations of the customer service team; - Analyzing statistics and compiling accurate reports; - Analyzing relevant data to determine customer service outputs; - Identify areas of improvement; - Creating team reward program.

- Inspire, motivate, lead, coach and develop a team; - Review the quality of the team's performance; - Coach and mentor the Customer Service executives; - Conduct trainings, to ensure staff needs are met; - Train agents on how to adequately address problem or how to write correspondence; - Analyze data and statistics; - Identify areas of improvement; - Review customer complaints; - Track customer complaint resolution; - Delegate tasks.

- Investigate customer's problems and find solutions; - Handle major incidents that cannot be resolved by agents; - Handle complaints (from both staff and customers); - Train agents on how to adequately address problem over the phone or how to write correspondence; - Assist the team by performing the tasks with them; - Monitoring the team's performance; - Analyze data and statistics; - Work with Management on customer service initiatives; - Help with training and development.

- Communicate with customers via email or Live Chat; - Attracts potential customers by answering product and service questions; - Place or cancel orders; - Attempt to persuade customer to reconsider cancellation; - Inform customer of deals and promotions; - Sell products and services; - Effectively manage large amounts of incoming e-mails; - Resolve complaints and order issues.

- Communicate with customers via phone, email, or Live Chat; - Attracts potential customers by answering product and service questions; - Assist with placement of orders, refunds, or exchanges; - Suggest solutions when a product malfunctions; - Inform customer of deals and promotions; - Sell products and services; - Effectively manage large amounts of incoming calls; - Resolve complaints and order issues.