Owner of sup-board rental on the Black sea

• German and English-speaking customers support by phone and email; • Timely resolution of customer requests; • Negotiating with hotels and suppliers; • Customer support in the back office: solving applications generated by the front office on customer problems related to reservations, communication exclusively in German and English; • Work in CRM.

project BodyBuilders: • Evaluate and detect BodyBuilder company. Support for up to bodybuilders database • Negotiations with BodyBuilders. Organization stewardship concepts (service and warranty service, warranty registration procedure, logistic of spare parts, etc.) for BodyBuilders • Ensuring signing of contracts between dealers and BodyBuilders • Ensuring communication between Daimler AG, Mercedes-Benz Russia and Dealers • Providing after sales support for dealers • Providing after sales support for BodyBuilders • Integration of maintenance and repair documents into standard internal Daimler AG programs • Optimization of internal business procedures • Implementation of projects for processing of warranty claims of BodyBuilders through standard Daimler systems ans SAP • Information content on the dealer after sales portal incl. necessary service and repair documentation • Arrangement of training with BodyBuilders for staff from service partners and workshops project Service 24h: • Compiling technical tasks for tenders, participation in drafting contracts • Drawing up logic of processes and compiling scripts for the contract center • Collection and provision of necessary information to the service provider for trouble-free operation • Resolving dispute and sensitive issues, especially in the winter time CSI project: • Starting to compile the terms of reference of the tender before starting the project, • Drafting and signing the contract, monitoring compliance with the contract conditions, payment terms, adjustment of the quarterly value of the services provided, based on the matter-and-fact work performed • Making adjustments to the research procedures • Analysis of the research results, identification of the causes of lagging dealers, work with flop-dealers

• Planning of the systems (stock in the warehouse, forecast for dealers, control of utilization) • Placing orders by dealers, • Logistic control of distribution • Dealers control • Statistic analysis • Optimization of internal process with others departments (IT, accounting) • Feedback from dealers

• Delivery managing • Raw materials planning for the main production unit, arranging orders and deliveries • Additional materials planning the daily deliveries • New materials planning amount of deliveries, • New materials arranging the primary deliveries • Planning the primary deliveries from the new suppliers • Monthly forecast of the future deliveries • Contact with suppliers and transportation companies on perfection of the quality of delivered goods

• Delivery management • Production planning, planning of components, organization of order and delivery process • Planning of in-house components – production planning of motors and components for them • Planning and buying of dangerous goods, oils, package materials • Management of assembly with the responsibility for stock and delivery service • Communication with clients, suppliers of components, also in contracting process • Preparing of delivery contracts • Project work, for example BPS – Bosch Production System, from logistic-engineer point of view • Internal logistic processes, description of these processes • 02.2008-08.2008 – training in Bosch Plant (Sebnitz, Germany) in the logistic department, planning group.

• Consulting of clients concerning bank loans • Arranging of application for getting credit • Feedback with clients

• Organization of needed measures according to the purposes of the project • Definition of responsibilities between participants of the project • Organization of conference between different universities • Reporting concerning project activity

Volunteer of Berlin office „Amnesty International“, Russian group; volunteer of integration establishment „Respect“ (Berlin)