Oversee the daily operations of Front office, Housekeeping, Food and Beverage departments ensuring tasks are completed on time and to a high standard. Manage VIP guests and special requests to deliver personalized service. Act as the primary point of contact for guest inquiries, complaints, and requests, ensuring prompt and effective resolution. Collect guest feedback through surveys, reviews, and direct interactions, reply all of them and take action to address any areas of improvement.

Oversee daily operations of the hotel ensuring all departments function smoothly and efficiently. Ensure that all hotel services meet or exceed guest expectations, focusing on both quality and consistency. Develop and implement standard operating procedures (SOPs) for hotel operations and services. Manage, supervise, and motivate hotel staff across multiple departments (front desk, housekeeping, food & beverage, maintenance, etc.). Hire, train, and onboard new employees, ensuring that all staff understand their roles and responsibilities and adhere to the hotel’s service standards. Work with tour agents/companies and event managers. Purchase and contact with distribution for the hotel. Together with the hotel owners, constantly discussed the necessary innovations for the hotel.

Reception and accommodation of guests, reporting documentation, solving stressful situations, monitoring staff work.

• Assistance to the manager in documentation. • Quality control of the staff work • Work with travel agents/companies. • Communication with guests, handling complaints from guests. • Scheduling work for staff.

Reception and accommodation of guests, dealing with stressful situations, preparing reports for managers, training new staff.

Reception and accommodation of guests at the hotel, direct sales, telephone calls, room reservations, provision of necessary information to guests.

-Assistant bartender -Preparing the banquet hall for various events -Carrying out small errands

-work with documents - work as a hostess in the Aurora restaurant - work as telephone operator

-Assist the head concierge - Work with guests -Execution of orders