Managing relationships with P2P payment agents in different local markets. Supporting daily operations including deposits, withdrawals, liquidity, and rate coordination in local currencies. Monitoring transaction flow and partner performance to maintain stable payment processing. Resolving operational issues such as price differences, delays, and balance discrepancies. Coordinating with internal teams including payments, risk, and support to handle transaction issues and platform updates.

Managing a portfolio of more than 100 active clients and maintaining long term business relationships. Handling daily communication, resolving operational issues, and ensuring stable transaction flow for partners. Monitoring client performance and identifying opportunities for growth and higher engagement on the platform. Implementing strategies that increase partner activity and overall profitability. Working closely with support and internal teams to improve workflows and optimize client service processes. Participating in the development and improvement of internal procedures used by the customer support department.

Managed and regularly updated the client database, ensuring accuracy of records and organized access for internal teams. Maintained structured information about clients, transactions, and account activity. Worked closely with support and sales teams to maintain consistent client data flow and improve internal coordination between departments. Helped resolve discrepancies in client information and ensured updates were reflected across systems. Assisted in onboarding new team members by introducing internal tools, explaining database structure, and guiding them through basic data management procedures.

Delivered detailed consultations, guidance, and comprehensive information support to users regarding gambling products, ongoing promotions, account management, and various other related topics. Effectively identified, addressed, and resolved a wide range of customer issues, complaints, and technical problems, ensuring high levels of satisfaction and smooth user experience.

Received and monitored incoming orders for tow truck dispatch, ensuring timely coordination and response to customer needs. Provided assistance in troubleshooting issues, resolving emergencies, and optimizing service delivery for clients. Maintained and updated databases with order details, contributing to efficient operations and seamless service tracking.

Managed cash desk transactions and database operations, handled guest accounting, greeted and seated visitors, served beverages, and offered personalized consultations to ensure exceptional guest satisfaction.

Conducted outgoing calls to client database to gather research data, ensuring accurate information collection and high response rates.