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Female, 40 years, born on 11 July 1985

Moscow, willing to relocate (Georgia, Other regions, Saint Petersburg), not prepared for business trips

Front Desk Agent

Specializations:
  • Interpreter

Employment type: full time

Work experience 12 years 1 month

April 2016 — November 2016
8 months
Titanic Deluxe hotel, Bodrum

Turkey, www.titanic.com.tr/titanicdeluxebodrum/default-en.html

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Office Agent
I am working as a member of a large team to ensure the highest quality of service for our guests. My responsibilities include making reservations for different room categories, using up-selling techniques, receiving payment for accommodation, making pre-authorization for extras, receiving guests' orders for hotel services, and posting all the charges into the PMS system. I also work with mail, cash register, and currency exchange. I had to leave this job as the hotel closed till the next tourist season.
April 2015 — November 2015
8 months
Regnum Carya Golf & Spa Resort hotel, Belek

Turkey, www.regnumhotels.com/en/default.html

Hotels, Restaurants, Food Service Industry, Catering... Show more

Receptionist
I was in charge of check-in and check-out the guests, informing them about the hotel facilities and taking payment for the accommodation. I developed a discipline to maintain an up to date knowledge of the hotel information and local services, including operating hours, promotions, entertainment events and attractions.
April 2014 — October 2014
7 months
Jumeirah Bodrum Palace hotel, Bodrum

Turkey, www.jumeirah.com/en/hotels-resorts/bodrum/jumeirah-bodrum-palace

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Office Agent
While working for Jumeirah Bodrum Palace hotel I completed a specialized training course for Fidelio PMS and mastered my operational skills with this system. I learned how to maximise room occupancy and use up-selling techniques to promote hotel services and facilities. I had to leave this job as the hotel closed till the next tourist season.
November 2013 — April 2014
6 months
The Ritz-Carlton, Moscow

Russia, www.ritzcarlton.com/careers

Hotels, Restaurants, Food Service Industry, Catering... Show more

Reception administrator
At this position I have extended my experience with Opera PMS by processing accounts from check-in through to check-out, ensuring accurate posting of food, beverage and ancillary charges. I was also trusted the cash handling and exchange service at the hotel reception and learned the basics of currency exchange.
December 2012 — November 2013
1 year
Hilton Moscow Leningradskaya hotel, Moscow

Russia, www.hilton.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Receptionist
As a Receptionist I have learned to be always friendly with the guests and answer all their questions in a caring manner. I always took appropriate actions to either resolve guests' requests myself or referred the matters to the relevant personnel to handle.
October 2011 — December 2012
1 year 3 months
Radisson Blu Belorusskaya Hotel

Moscow, www.radisson-hotels.ru/belorusskaya-moscow

Hotels, Restaurants, Food Service Industry, Catering... Show more

Front Desk Clerk
At this position I learned the basics of Opera PMS and efficient handling of business correspondence with guests and colleagues from other departments. I also mastered these skills at a specialized training course.
March 2003 — October 2010
7 years 8 months
Jewellery & Diamond Centre Vogue, Marmaris

Turkey, www.voguediamond.co.uk

FMCG (non-edible)... Show more

Sales Manager
I worked in a Jewelry centre for 7 tourist seasons (from March to October every year). At this position I learned how to sell standard and custom-made items of precious metals in a polite and non-pressing manner. The sales job helped me to developed my communication skills in English, Turkish languages
November 2007 — June 2008
8 months
Iberotel Makadi Oasis & Family Resort, Hurgada

Egypt, www.iberotel.de/en/iberotel-makadi-beach-hurghada-egypt.html

Hotels, Restaurants, Food Service Industry, Catering... Show more

Guest Relations
I supplied guests with information regarding the resort amenities, services, events and local areas of interest. I also actively participated in the busy life of the family resort, communicating with the guests both at the reception area and the whole territory of the property, making sure their stay is as pleasant as possible.

Skills

Skill proficiency levels
Opera PMS
Fidelio PMS
Miscellaneous charges
Management oo electronic documents using Microsoft Office package
English (fluent) language
Turkish (speaking level) language
Russian (native) language
Customer Service
Cash handling experience
Currency exchange rate control
Leadership Skills
Sales Skills
Пользователь ПК
Microsoft Access
MS Office
MS PowerPoint
Гостиничный менеджмент
Resolve guests' complaints and conflicts
Organization Skills
Presentation skills

About me

I would like to work in the hotel as a Front Office Agent at the Reception or as a Sales and Marketing Agent. I have experiences working as a Front Office Agent and Guest Relations for 5* hotels in Russia, Turkey and Egypt, including day and night shifts, leisure and entertainment sectors. My hobbies to work in the hotel, because I love to speak and to serve Guests of different nationalities, and solve all the problems to make them happy during of all them rest in the hotel. That's why I would like to continue my career in Hospitality Industry.

Higher education

2014
Higher education
Russian New University, Moscow
Faculty of Social and Cultural Service and Tourism, Specialist in Service and Tourism
2003
Higher education
Higher College of Music after Kurenkeev
Classical Fortepiano, Qualification of Classical Fortepiano Performer

Languages

Russian — Native

English — C2 — Proficiency

Turkish — C1 — Advanced

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter