• Dispensing prescription medicines to the public; • Confirming that different treatments are compatible; • Checking dosage and ensuring that medicines are correctly and safely supplied and labeled; • Liaising and communicate with doctors (prescribers) if necessary; • Keeping a register of controlled drugs for legal and stock control purposes; • Selling over-the-counter medicines; • Counseling and advising the public on the treatment of minor ailments; • Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments; • Managing needles and syringes exchange; • Measuring blood pressure and offering diabetes screening service; • Arranging the delivery of prescription medicines to patients; • Managing, supervising and training pharmacy support staff; • Tracking budget and financial management; • Keeping up to date with current pharmacy practice, new drugs and their uses.

• Performing presentations to doctors, practicing staff and nurses in ICU and CCU, hospital doctors and pharmacists in the retail sector; • Arranging appointments with doctors, pharmacists and hospital medical teams, this includes pre-arranged appointments and regular 'cold' calling; • Organizing conferences for doctors and other medical staff; • building and maintaining positive working relationships with medical staff and supporting administrative staff; • Managing budgets (for catering, outside speakers, conferences, hospitality, etc.); • Reaching (and sometimes exceeding) annual sales targets; • Planning work schedules, weekly and monthly timetables. This involves working with the area sales team and discussing future targets with the area sales manager; • Regularly attending company (cycle) meetings, technical data presentations and briefings; • Keeping up to date with the latest clinical data supplied by the company, interpreting, presenting and discussing this data with health professionals during presentations; • Monitoring competitors' products and activities; • Staying updated with the activities of health services in the area.

• Providing help and advice to customers and providers using company’s medical network and “icare” solution. • Contacting courteously customers and providers by telephone, email, fax and face to face. • Investigating and solving problems of customers and providers. • Handling customer and providers complaints and any major incidents. • Keeping accurate records of discussions with customers and providers. • Analyzing statistics to determine the level of the service provided. • Writing reports analyzing the service provided. • Producing information for customers and providers, involving use of “icare” software • Developing feedback and complaints procedures for providers to use; • Improving customer service procedures, policies and standards for the department; • Scheduling meetings with other managers to discuss possible improvements to customer service; • Training staff to deliver a high standard service level for customer. • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. • Being involved in staff recruitment and appraisals.